How can we help?

Booty Calls: 1-888-689-5998
Tail Mail: help@knickey.com
M - F 11am-5pm EST

How can we help?

Booty Calls: 1-888-689-5998
Tail Mail: help@knickey.com
M - F 11am-5pm EST

Products & Fit

How do Knickey undies fit?

Like a dream! So long as you find the perfect size. If in doubt, stick with your usual as Knickey undies fit pretty true to size.

Size XS S M L XL
Pant Size 0/2 4 6 8/10 12/14
Waist 24/25" 26-27" 28-29" 30-31" 32-33"
Hip 35/36" 37-38" 39-40" 41-42" 43-44½"

What materials are used to make your undies?

Knickey undies are made out of certified organic cotton and a small amount of elastane for beathability, stretch, and comfort.

How do I wash and care for my Knickey undies?

Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save energy. In a pinch, they can go in the dryer too. For bonus points, environmentally friendly laundry detergents are highly recommended.

Will you offer more sizes?

We got you, girl! We're working on expanding our product offering to include all body shapes and sizes. Sign up for our email list to see what drops next.

When will you release more colors?

On top of our core colors, we have a refresh of limited release hues multiple times a year. If you're looking to color outside the lines, sign up for our mailing list and you'll be the first to know when new hues launch.

Orders

What is the status of my order?

Ooh, are we already at the whole "defining our status" phase? Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 24 hours if placed during the week. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use to stalk your box via USPS.

What if I want to change or cancel my order?

Even the best of us gets a case of buyer's remorse. If you want to cancel or change your order, please contact our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. However, once an order has been shipped, well, the ship has sailed.

I placed my order but haven't received my confirmation email. What next?

We're not ghosting you, we swear! If you haven't received a confirmation within a few hours of placing your order, please reach out to our customer service team for assistance.

What forms of payment do you accept?

We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as Paypal and Apple Pay.

Where else can I buy Knickeys?

Knickey is direct-to-consumer, which means we sell our products exclusively through our own platform.

I can't login / forgot my password. Help!

Because you only have like five hundred passwords to remember, right? Reset your password here.

Shipping

How much is shipping?

For subscription boxes and orders over $49, shipping is always on us! For orders $49 and under, you pay a flat rate of $2 for shipping. If you need your Knickey order in the knick of time, you can upgrade to expedited shipping for an additional cost, which is calculated at checkout.

How do I edit my shipping address?

Accidentally ship your undies to your ex's apartment? Don't panic quite yet. Get in touch with our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. But remember, time is of the essence! If the order has already been processed and shipped, we won't be able to make any edits.

What are your shipping methods and how long do they take?

Knickey orders are shipped via USPS Standard First Class shipping, which is a 2-5 day service within the US. If you want us to upgrade ya, you can spring for expedited shipping via USPS Priority Mail, which is a 1-3 day service within the US.

Where do you ship to?

At this time, Knickey ships to U.S. addresses only, including addresses and PO Boxes in Alaska, Hawaii and Puerto Rico. If you live outside the U.S., please check back soon. We'll be going international at a later date. Gracias. Merci. Arigato. Danke. Xie xie.

How do I track my package?

Swing over to the USPS website to keep tabs on your derriere delivery.

What if something I ordered arrived damaged?

Your peach deserves perfection. If your Knickey undies arrive damaged, please reach out to our customer service team and we'll make it right!

Subscription

How does my subscription work?

We pop the questions. You get a made-for-you box of Knickeys--handpicked just like our cotton. Choose a subscription plan and we’ll deliver discounted bundles direct to your door. Get that organic cotton on lock now.

Can I change the styles and the colors in my subscription?

3 days before your box ships, you’ll receive an email so you can say yay or nay to any of our picks.

Can I return a pair of undies from a subscription box?

To help you find the perfect fit, our First Pair Guarantee applies to your first subscription box. You can try on an individual pair from your first order and request an exchange for a different size or style, no questions asked. Just remember to try it on over leggings/undies. After that, you'll approve the contents for each subscription box before it ships, so there won't be any unwelcome surprises. With all that said, we do not accept refunds or exchanges for subscription boxes.

When will I receive my box?

We ship your subscription box within 24 hours after you place the order. After that, your subscription box will ship on the same day of whatever month you're set to receive it.

Can I change the frequency of my orders?

Totally. We want you to find that perfect Knickey rhythm. Just log in to your account by midnight the night before the ship date and let us know what you would like to change your subscription to.

Can I delay my next ship date?

Delay by one month as many times as needed.

When am I charged for my subscription?

You'll see your bank account digits dip (just a bit) on the day your subscription ships.

How do I cancel my subscription?

Log in to your account to skip a month, swap your styles, or cancel anytime before your ship date--free of charge.

Returns & Exchanges

How does the First Pair Guarantee work?

If you’re a Knickey newbie, you can try on an individual pair from your first order and request an exchange for a different size or style, no questions asked. Just remember to try it on over leggings/undies. When you send your Knickey undies back our way, all the belly bands should be intact.

How do I start a return or exchange?

Visit the Knickey Returns Center to start a return. P.S. you'll have to cover the shipping cost for exchanges and refunds.

Do you provide refunds?

Yup! As long as the undies are unopened with belly band intact and they're returned to us within 30 days from purchase.

What do you do with the underwear that's been returned?

We don't resell any opened undies--1. Because it's against New York state law and 2. Because no one likes sloppy seconds. Any opened undies returned to us are recycled through our partner, Green Tree Textiles, a non-profit based in New York City.

How long does it take for a return to be processed?

We process returns and exchanges within 3 business days of receiving the returned package.

When can I expect my payment refund?

First Pair Guarantee is for exchange only. For refunded items, payment will be issued to the payment method used at purchase within 7-10 business days from when the returned item is received.

Recycle

What is the recycling program and how does it work?

When old undies end up in the garbage, it's a one-way ticket to the landfill. While most second-hand stores won't accept your used underwear, we will. At Knickey, we're helping to tackle these tough-to-recycle textiles with an industry partner. So send your ready-to-retire intimates to us and we’ll take care of them, Knickey or not.

What happens to the underwear you take back?

We've partnered with local NYC non-profit, Green Tree Textiles, to safely recycle your intimates and divert them from the landfill. Recycled undies are turned into useful secondary textiles including insulation, mattress batting, industrial textiles, and rags. We're also working toward finding new technology partners to provide even more circular solutions.

How do I receive my credit for participating in the recycling program?

Each time you send us a box of undies to recycle, we'll send you a promo code for a free pair on your next order.

Company

Where does your cotton come from?

Our certified organic cotton is gathered with care by locals in the fields of Ahmedabad, Gujarat region, India--the organic cotton capital of the world.

Where are Knickey undies made?

Knickey undies are manufactured in a Fair Trade Certified facility in Tirupur, Tamil Nadu region, India.

What's with the name?

Our name is a playful take on the traditional underpinnings known as Knickers.

Sustainability

Why certified organic cotton?

There's a lot to say about going organic. From seed to shelf, organic cotton is better for the environment, the people who produce it, and the people who wear it. It's grown without the use of genetically modified seeds, toxic pesticides, or harmful fertilizers, which is a plus for biodiversity. Processing organic cotton also saves water and recycles waste. To be certified organic, our cotton must meet fair labor standards at every step in the supply chain and utilize renewable energy sources to reduce overall climate impact. Finally, at the end of its life cycle, organic cotton safely biodegrades. Want to know even more?

What does it mean to be GOTS certified?

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. Serious stuff. It defines high-level environmental and social criteria along the entire organic textiles supply chain. And it's not a certificate you can simply download and print out. Third-party organizations must certify that organic cotton farms only use approved methods. Knickey adheres to the highest standards out there for earth-friendly production, process safety, and customer health. Learn more about GOTS.

What is the difference between USDA Organic and GOTS?

GOTS is to textiles, as USDA is to food. They function the same way, but in different product categories. Both are incredibly stringent, and highly respected organic certification standards. Learn more about GOTS.

What are Knickey's social and labor standards?

Knickey is focused on natural, organic, low-impact textiles, not only because they're better for the environment, but also the people who make and use them. We're all about positively impacting the lives of farmers and factory workers by partnering with Fair Trade Certified facilities in our supply chain. Learn more about Fair Trade here.

What is your packaging made out of?

Not to brag, but we really are the total package. We use recycled content, low impact inks, and biodegradable adhesives, all designed for reuse. Where possible, our packaging is made with a high percentage of post-consumer recycled waste. Our box materials are also certified with the Forest Stewardship Council to ensure they are made from renewably harvested trees. Our packaging is designed to be reused in our Undie Recycling program to make it easy for you to recycle ready-to-retire intimates.

Who can I contact to learn more about your sustainability practices?

Feel free to give us a holler to chat about our sustainability practices, organic cotton, or fair trade labor. Just be warned, it might be hard to shut us up.

Contact

How do I talk to someone directly?

Click that chat bubble down below.

Who do I contact about potential jobs at Knickey?

We're always looking for unicorns to join the Knickey team! Drop us a line at hello@knickey.com to tell us your story.

Who can I contact about press inquiries?

Look, Mom, we're famous! Reach out to us at hello@knickey.com.

Who can I contact about wholesale inquiries?

No one at the moment. We're not currently offering wholesale to retailers.

Products & Fit

How do Knickey undies fit?

Like a dream! So long as you find the perfect size. If in doubt, stick with your usual as Knickey undies fit pretty true to size.

Size XS S M L XL
Pant Size 0/2 4 6 8/10 12/14
Waist 24/25" 26-27" 28-29" 30-31" 32-33"
Hip 35/36" 37-38" 39-40" 41-42" 43-44½"

What materials are used to make your undies?

Knickey undies are made out of certified organic cotton and a small amount of elastane for beathability, stretch, and comfort.

How do I wash and care for my Knickey undies?

Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save energy. In a pinch, they can go in the dryer too. For bonus points, environmentally friendly laundry detergents are highly recommended.

Will you offer more sizes?

We got you, girl! We're working on expanding our product offering to include all body shapes and sizes. Sign up for our email list to see what drops next.

When will you release more colors?

On top of our core colors, we have a refresh of limited release hues multiple times a year. If you're looking to color outside the lines, sign up for our mailing list and you'll be the first to know when new hues launch.

Orders

What is the status of my order?

Ooh, are we already at the whole "defining our status" phase? Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 24 hours if placed during the week. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use to stalk your box via USPS.

What if I want to change or cancel my order?

Even the best of us gets a case of buyer's remorse. If you want to cancel or change your order, please contact our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. However, once an order has been shipped, well, the ship has sailed.

I placed my order but haven't received my confirmation email. What next?

We're not ghosting you, we swear! If you haven't received a confirmation within a few hours of placing your order, please reach out to our customer service team for assistance.

What forms of payment do you accept?

We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as Paypal and Apple Pay.

Where else can I buy Knickeys?

Knickey is direct-to-consumer, which means we sell our products exclusively through our own platform.

I can't login / forgot my password. Help!

Because you only have like five hundred passwords to remember, right? Reset your password here.

Shipping

How much is shipping?

For subscription boxes and orders over $49, shipping is always on us! For orders $49 and under, you pay a flat rate of $2 for shipping. If you need your Knickey order in the knick of time, you can upgrade to expedited shipping for an additional cost, which is calculated at checkout.

How do I edit my shipping address?

Accidentally ship your undies to your ex's apartment? Don't panic quite yet. Get in touch with our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. But remember, time is of the essence! If the order has already been processed and shipped, we won't be able to make any edits.

What are your shipping methods and how long do they take?

Knickey orders are shipped via USPS Standard First Class shipping, which is a 2-5 day service within the US. If you want us to upgrade ya, you can spring for expedited shipping via USPS Priority Mail, which is a 1-3 day service within the US.

Where do you ship to?

At this time, Knickey ships to U.S. addresses only, including addresses and PO Boxes in Alaska, Hawaii and Puerto Rico. If you live outside the U.S., please check back soon. We'll be going international at a later date. Gracias. Merci. Arigato. Danke. Xie xie.

How do I track my package?

Swing over to the USPS website to keep tabs on your derriere delivery.

What if something I ordered arrived damaged?

Your peach deserves perfection. If your Knickey undies arrive damaged, please reach out to our customer service team and we'll make it right!

Subscription

How does my subscription work?

We pop the questions. You get a made-for-you box of Knickeys--handpicked just like our cotton. Choose a subscription plan and we’ll deliver discounted bundles direct to your door. Get that organic cotton on lock now.

Can I change the styles and the colors in my subscription?

3 days before your box ships, you’ll receive an email so you can say yay or nay to any of our picks.

Can I return a pair of undies from a subscription box?

To help you find the perfect fit, our First Pair Guarantee applies to your first subscription box. You can try on an individual pair from your first order and request an exchange for a different size or style, no questions asked. Just remember to try it on over leggings/undies. After that, you'll approve the contents for each subscription box before it ships, so there won't be any unwelcome surprises. With all that said, we do not accept refunds or exchanges for subscription boxes.

When will I receive my box?

We ship your subscription box within 24 hours after you place the order. After that, your subscription box will ship on the same day of whatever month you're set to receive it.

Can I change the frequency of my orders?

Totally. We want you to find that perfect Knickey rhythm. Just log in to your account by midnight the night before the ship date and let us know what you would like to change your subscription to.

Can I delay my next ship date?

Delay by one month as many times as needed.

When am I charged for my subscription?

You'll see your bank account digits dip (just a bit) on the day your subscription ships.

How do I cancel my subscription?

Log in to your account to skip a month, swap your styles, or cancel anytime before your ship date--free of charge.

Returns & Exchanges

How does the First Pair Guarantee work?

If you’re a Knickey newbie, you can try on an individual pair from your first order and request an exchange for a different size or style, no questions asked. Just remember to try it on over leggings/undies. When you send your Knickey undies back our way, all the belly bands should be intact.

How do I start a return or exchange?

Visit the Knickey Returns Center to start a return. P.S. you'll have to cover the shipping cost for exchanges and refunds.

Do you provide refunds?

Yup! As long as the undies are unopened with belly band intact and they're returned to us within 30 days from purchase.

What do you do with the underwear that's been returned?

We don't resell any opened undies--1. Because it's against New York state law and 2. Because no one likes sloppy seconds. Any opened undies returned to us are recycled through our partner, Green Tree Textiles, a non-profit based in New York City.

How long does it take for a return to be processed?

We process returns and exchanges within 3 business days of receiving the returned package.

When can I expect my payment refund?

First Pair Guarantee is for exchange only. For refunded items, payment will be issued to the payment method used at purchase within 7-10 business days from when the returned item is received.

Recycle

What is the recycling program and how does it work?

When old undies end up in the garbage, it's a one-way ticket to the landfill. While most second-hand stores won't accept your used underwear, we will. At Knickey, we're helping to tackle these tough-to-recycle textiles with an industry partner. So send your ready-to-retire intimates to us and we’ll take care of them, Knickey or not.

What happens to the underwear you take back?

We've partnered with local NYC non-profit, Green Tree Textiles, to safely recycle your intimates and divert them from the landfill. Recycled undies are turned into useful secondary textiles including insulation, mattress batting, industrial textiles, and rags. We're also working toward finding new technology partners to provide even more circular solutions.

How do I receive my credit for participating in the recycling program?

Each time you send us a box of undies to recycle, we'll send you a promo code for a free pair on your next order.

Company

Where does your cotton come from?

Our certified organic cotton is gathered with care by locals in the fields of Ahmedabad, Gujarat region, India--the organic cotton capital of the world.

Where are Knickey undies made?

Knickey undies are manufactured in a Fair Trade Certified facility in Tirupur, Tamil Nadu region, India.

What's with the name?

Our name is a playful take on the traditional underpinnings known as Knickers.

Sustainability

Why certified organic cotton?

There's a lot to say about going organic. From seed to shelf, organic cotton is better for the environment, the people who produce it, and the people who wear it. It's grown without the use of genetically modified seeds, toxic pesticides, or harmful fertilizers, which is a plus for biodiversity. Processing organic cotton also saves water and recycles waste. To be certified organic, our cotton must meet fair labor standards at every step in the supply chain and utilize renewable energy sources to reduce overall climate impact. Finally, at the end of its life cycle, organic cotton safely biodegrades. Want to know even more?

What does it mean to be GOTS certified?

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. Serious stuff. It defines high-level environmental and social criteria along the entire organic textiles supply chain. And it's not a certificate you can simply download and print out. Third-party organizations must certify that organic cotton farms only use approved methods. Knickey adheres to the highest standards out there for earth-friendly production, process safety, and customer health. Learn more about GOTS.

What is the difference between USDA Organic and GOTS?

GOTS is to textiles, as USDA is to food. They function the same way, but in different product categories. Both are incredibly stringent, and highly respected organic certification standards. Learn more about GOTS.

What are Knickey's social and labor standards?

Knickey is focused on natural, organic, low-impact textiles, not only because they're better for the environment, but also the people who make and use them. We're all about positively impacting the lives of farmers and factory workers by partnering with Fair Trade Certified facilities in our supply chain. Learn more about Fair Trade here.

What is your packaging made out of?

Not to brag, but we really are the total package. We use recycled content, low impact inks, and biodegradable adhesives, all designed for reuse. Where possible, our packaging is made with a high percentage of post-consumer recycled waste. Our box materials are also certified with the Forest Stewardship Council to ensure they are made from renewably harvested trees. Our packaging is designed to be reused in our Undie Recycling program to make it easy for you to recycle ready-to-retire intimates.

Who can I contact to learn more about your sustainability practices?

Feel free to give us a holler to chat about our sustainability practices, organic cotton, or fair trade labor. Just be warned, it might be hard to shut us up.

Contact

How do I talk to someone directly?

Click that chat bubble down below.

Who do I contact about potential jobs at Knickey?

We're always looking for unicorns to join the Knickey team! Drop us a line at hello@knickey.com to tell us your story.

Who can I contact about press inquiries?

Look, Mom, we're famous! Reach out to us at hello@knickey.com.

Who can I contact about wholesale inquiries?

No one at the moment. We're not currently offering wholesale to retailers.