How can we help?

Booty Calls: 1-888-689-5998
Tail Mail: hello@knickey.com
M - F 11am-5pm EST

How can we help?

Booty Calls: 1-888-689-5998
Tail Mail: hello@knickey.com
M - F 11am-5pm EST

Products & Fit

How do Knickey undies fit?

Like a dream! So long as you find the perfect size. Knickey undies are a soft and an easy fit. Since they are organic cotton, you may find some minor stretch throughout the day of wear. All our undies are pre-shrunk, so you won’t experience any unexpected shrinkage when washing.

If you're between sizes, we recommend sizing down to the smaller size! Got a question about what style and size works best for your body? Check out our Fit Guide below, or reach out to our Fit Experts.

Size XXS XS S M L XL XXL XXXL
Waist 23-24" 24-25" 26-27" 28-29" 30-31" 32-33" 34-36" 36-38"
Hip 33-34" 35-36" 37-38" 39-40" 41-42" 43-44" 45-47" 47-49"

What is the First Pair Guarantee?

We’re obsessed with fit because undies have zero room for compromise, and our range of styles meet a variety of preferences. To figure out what fit works best for your body, we created the First Pair Guarantee to help you find your dream undies. Try one 1 pair of each unique style and size you order to see what you think, and return risk free if needed. Just be sure to keep any duplicate pairs you order unopened and unworn in case you do need to make a swap.


We recommend wearing each unique style of undies you’re trying for a full day in order to understand how they fit before wearing and washing any duplicate pairs of the same style and size.

What materials are used to make your undies?

Knickey undies are made out of certified organic cotton and a small amount of elastane for beathability, stretch, and comfort.

How do I wash and care for my Knickey undies?

Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save energy. In a pinch, they can go in the dryer too. For bonus points, environmentally friendly laundry detergents are highly recommended.

Will you offer more sizes?

We got you, girl! We're working on expanding our product offering to include all body shapes and sizes. Sign up for our email list to see what drops next.

When will you release more colors?

On top of our core colors, we have a refresh of limited release hues multiple times a year. If you're looking to color outside the lines, sign up for our mailing list and you'll be the first to know when new hues launch.

Are your undies seamless?

Nope! Knickeys are not seamless, which would be difficult to achieve with cotton. Most of our styles have a self-edge finishing, while our High-Rise Brief has a flat elastic at the leg opening.

Orders

What is the status of my order?

Ooh, are we already at the whole "defining our status" phase? Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 1-2 business days. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use to stalk your box via USPS

When will out of stock items be available again? 

Sometimes the undies fly off the shelves faster than we can make them! Restock dates on out of stock items will vary by product. We recommend signing up for the Back-in-Stock email alert on each product page so you'll be the first to know when the items you've got your eye on are available again. 

What if I want to change or cancel my order?

Even the best of us gets a case of buyer's remorse. If you want to cancel or change your order, please contact our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. However, once an order has been shipped, well, the ship has sailed.

I placed my order but haven't received my confirmation email. What next?

We're not ghosting you, we swear! If you haven't received a confirmation within a few hours of placing your order, please reach out to our customer service team for assistance.

What forms of payment do you accept?

We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as Paypal and Apple Pay.

Where else can I buy Knickeys?

Knickey is direct-to-consumer, which means we sell our products exclusively through our own platform.

Do you offer gift cards?

Sure do! Let them choose their perfect pair with gift card quantities for 1, 3, 5, 10 and 20 packs. https://knickey.com/products/gift-card

I can't login / forgot my password. Help!

Because you only have like five hundred passwords to remember, right? Reset your password here.

Shipping

How much is shipping?

For orders over $60 and subscription boxes, shipping is always on us! For orders $59 and under, you pay a flat rate of $4 for shipping. If you need your Knickey order in the knick of time, you can upgrade to expedited shipping for an additional cost, which is calculated at checkout. Live outside the U.S.? Check out our International FAQs below.

How do I edit my shipping address?

Accidentally ship your undies to your ex's apartment? Don't panic quite yet. Get in touch with our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. But remember, time is of the essence! If the order has already been processed and shipped, we won't be able to make any edits.

What are your shipping methods and how long do they take?

Knickey orders are shipped via USPS. Free shipping and Flat Rate shipping orders are shipped with USPS Standard First Class Mail, which is a 3-7 day service within the US. If you want us to upgrade ya, you can spring for expedited shipping via USPS Priority Mail, which is a 2-3 day service within the US.

COVID-19 Delays
Due to the impacts of COVID-19 and record-high volumes of e-commerce orders, the USPS is experiencing delivery delays. Please allow up to 14 business days for your order to be delivered after it has been shipped. Please note, once a package is handed off to the shipping carrier, Knickey has no control over the delivery timeline. Live outside the US? Check out our International FAQs.

Where do you ship to?

We're currently ship within the US including PO Boxes, Alaska, Hawaii, Puerto Rico and the USVI, along with select international countries. Check out our International FAQ section for a full list of international countries we currently ship to. If you're an international customer from another country, join our email list to catch shipping updates! We will be expanding our shipping network at a later date. Gracias. Merci. Arigato. Danke. Xie xie.

How do I track my package?

Swing over to the USPS website to keep tabs on your derriere delivery.

What if something I ordered arrived damaged?

Your peach deserves perfection. If your Knickey undies arrive damaged, please reach out to our customer service team and we'll make it right!

Returns & Exchanges

How does the First Pair Guarantee work?

We want you to find the right fit! If you’re a Knickey newbie, you can try one pair of each unique style and size from your first order and return your First pairs as needed, no questions asked within 30 days of purchase. We recommend wearing each unique style of undies you’re trying for a full day in order to understand how they fit before wearing and washing any duplicate pairs of the same style and size.

If you ordered any duplicate pairs of the same style and size, these pairs must remain unopened, unworn and unwashed in their belly band packaging in order to also qualify for a return. Different colors of the same style are considered duplicate pairs.

How do I start a Return?

We’ve got you covered! Just be sure to follow our First Pair Guarantee by only trying on 1 pair of each unique style and size you’ve ordered. Visit the Knickey Returns Center to start an exchange, return to store credit or a refund, and we'll send you a prepaid USPS shipping label for you to send back the goods. We cover the return shipping for exchanges and returns to store credit, but if you’d prefer a refund, return shipping will be $4. Returning from outside the US? See our international return policy.

Can I change my Return request?

Need to edit your return or exchange request? No problem, just let us know! Reach out to us at hello@knickey.com and we’ll get you sorted!

Do you accept refunds?

Yup! Our First Pair guarantee covers trying on 1 pair of each unique style and size in your order, risk-free for a refund, minus a $4 return shipping fee, which is deducted from your refund total.

Outside of these First pairs, only unopened, unworn, and unwashed items are eligible to be returned within 30 days. The bellyband packaging on duplicate pairs must be intact, and the underwear should not have been tampered with in order to be refunded. If duplicate pairs have been tried on, we will not be able to offer a refund on those pairs. Please note that shipping costs on the original order are also not eligible to be refunded.

What do you do with the underwear that's been returned?

We don't resell any opened undies--1. Because it's against New York state law and 2. Because no one likes sloppy seconds. Any opened undies returned to us are recycled with our local Recycling partner based in New York City.

How long does it take for a return to be processed?

We process returns and exchanges within 3 business days of receiving the returned package.

When can I expect my payment refund?

For refunded items, payment will be issued to the payment method used at purchase within 7-10 business days from when we process your return. Please note we deduct the cost of return shipping from your refund total.

Should I send in items for Recycling with my Return?

Nope! If you are Recycling with us, please send your items in separately from any Returns, using the pre-paid shipping label provided from your Recycling request. As our Recycling and Returns systems are separate and entirely automated, we are unable to provide Free Pair credit for Recycling items sent back within a Return.

Recycle

What is the recycling program and how does it work?

Most old undies end up in the garbage, and eventually a landfill to leach various toxic chemicals into the earth. Unfortunately undies typically aren't even accepted at Goodwill and other used clothing retailers. But 95% of textiles that end up in the trash can actually be recycled. At Knickey, we're helping tackle these tough-to-recycle textiles by partnering with an industrial recycler - so send your ready-to-retire intimates to us and we’ll take care of them, Knickey or not. At this time, we can only accept Recycling from customers within the US.

What items do you accept?

We accept undies, socks, bras, and tights from any brand. Got men's and children's items? No problem. Simply indicate how many items you're sending back per category when you submit your Recycle Request.

What happens to the underwear you take back?

We've partnered with local NYC non-profit, to safely recycle your intimates and divert them from the landfill. Recycled undies are turned into useful secondary textiles including insulation, mattress batting, industrial textiles, and rags. We're also working toward finding new technology partners to provide even more circular solutions.

How do I redeem my Free Pair for Recycling?

Once we receive your unwanted undies, you'll get an email confirming that you are eligible to redeem your Knickey Freebie with your next purchase! The Free Pair you'll receive is an added pair on to your order, so no discount code is needed. In order to redeem your Free Pair, please make sure you are logged into your account - your free pair is for your bum only! Once you’re logged in, with at least one pair of undies in your cart, simply check the box at the bottom of your shopping cart to "Claim my free pair", and we'll add in an extra pair in with your order. Your Freebie will be in a style and size that you are also checking out with. Only 1 Free Pair can be redeemed per order.

Do I get to choose the style of my Recycle Free Pair?

Your Freebie will be in the size you've selected and in a style you're also checking out. If you have any requests for what you'd like to receive, drop us an email at hello@knickey.com and we will do our best to accommodate!

International

What countries do you ship to?

In addition to the US, Puerto Rico and USVI, we now ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and United Kingdom! We’re always working hard to expand our shipping destinations, so we recommend signing up our email list to stay tuned for the latest shipping updates.

How much is shipping?

Shipping, duties and taxes for your international order are calculated automatically at checkout. Shipping costs will vary depending on address, order value and which shipping speed you choose.

Why do I pay duties and taxes?

Duties, taxes and fees are collected by each country’s customs authority. Things such as the order value, country of origin and trade agreements determine these charges, and we calculate these fees automatically at checkout so there are no unwanted surprises when you get your goods.

What are your shipping methods and how long do they take?

We ship out international packages within 3 business days. Due to COVID19 international delivery times may be affected. You'll have tracking information the whole way so you'll always know what's up.

You can opt for Standard or Expedited shipping at checkout. Generally speaking, Express shipments should arrive within 1-5 business days, while Standard shipments usually take between 5 to 14 business days in transit. You’ll be notified which carrier will be delivering your package when you receive your tracking information.

Do you accept returns on orders outside the US?

We accept returns to exchange, store credit or refund. All returns must be initiated through our online Returns Centre, and international customers must pay for their own return shipping. Feel free to reach out to our team at hello@knickey.com in case of questions regarding your return.

Can I take part in the Recycling Program?

Unfortunately not yet! Our Recycling Program is only offered to US customers at this time.

Company

Where does your cotton come from?

Our certified organic cotton is gathered with care by locals in the fields of Ahmedabad, Gujarat region, India--the organic cotton capital of the world.

Where are Knickey underwear made?

Knickey undies are manufactured in a Fair Trade Certified facility in Tirupur, Tamil Nadu region, India.

What's with the name?

Our name is a playful take on the traditional underpinnings known as Knickers.

Sustainability

Why certified organic cotton?

There's a lot to say about going organic. From seed to shelf, organic cotton is better for the environment, the people who produce it, and the people who wear it. It's grown without the use of genetically modified seeds, toxic pesticides, or harmful fertilizers, which is a plus for biodiversity. Processing organic cotton also saves water and recycles waste. To be certified organic, our cotton must meet fair labor standards at every step in the supply chain and utilize renewable energy sources to reduce overall climate impact. Finally, at the end of its life cycle, organic cotton safely biodegrades. Want to know even more?

What does it mean to be GOTS certified?

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. Serious stuff. It defines high-level environmental and social criteria along the entire organic textiles supply chain. And it's not a certificate you can simply download and print out. Third-party organizations must certify that organic cotton farms only use approved methods. Knickey adheres to the highest standards out there for earth-friendly production, process safety, and customer health. Learn more about GOTS.

What is the difference between USDA Organic and GOTS?

GOTS is to textiles, as USDA is to food. They function the same way, but in different product categories. Both are incredibly stringent, and highly respected organic certification standards. Learn more about GOTS.

What are Knickey's social and labor standards?

Knickey is focused on natural, organic, low-impact textiles, not only because they're better for the environment, but also the people who make and use them. We're all about positively impacting the lives of farmers and factory workers by partnering with Fair Trade Certified facilities in our supply chain. Learn more about Fair Trade here.

What is your packaging made out of?

Not to brag, but we really are the total package. Our packaging is plastic free, and we use recycled content, low impact inks, and biodegradable adhesives, all designed for reuse. Where possible, our packaging is made with a high percentage of post-consumer recycled waste. Our boxes are made from suppliers who prioritize the preservation of natural eco-systems and prevent deforestation. Our packaging is designed to be reused in our Undie Recycling program to make it easy for you to recycle ready-to-retire intimates.

Is Knickey carbon neutral?

Yup! Because we’re committed to climate action, we offset shipping on every order. We also offset all the emissions from transporting our undies from India to our warehouse in NYC, and work with suppliers who offset the emissions from our manufacturing operations.

I saw that shipping my order was carbon neutral, what does that mean?

Every time we ship a box of Knickeys your way, the fuel burned by planes, trains and trucks that transport your package emit Carbon Dioxide into the atmosphere. As this carbon builds up, it traps heat, which contributes to global warming and climate change. While we are waiting for the transportation sector to be powered by climate friendly alternatives rather than carbon-intensive fuels, Knickey purchases carbon offsets to “neutralize” the unavoidable emissions that happen when your undies are sent from our warehouse to your doorstep. Carbon offsets are payments made to projects that explicitly sequester or reduce the equivalent amount of CO2 emissions.

How is Knickey addressing carbon emissions from shipping?

We partner with Cloverly to calculate the estimated carbon emissions from your order, based on the weight of your package and the distance your order travels from our warehouse. Then we contribute to vetted offsetting projects to ensure that an equivalent amount of CO2 is removed from the atmosphere. Some of these projects include building wind turbines in Turkey, or capturing emissions from dairy farms in New York. And don’t worry, we take on the cost of offsetting. To check out some of the other projects, or learn more about carbon offsets, check out Cloverly’s website.

Who can I contact to learn more about your sustainability practices?

Feel free to give us a holler to chat about our sustainability practices, organic cotton, or fair trade labor. Just be warned, it might be hard to shut us up.

Contact

How do I talk to someone directly?

Click that chat bubble down below, or give us a ring at 1-888-689-5998 Monday-Friday between 11am and 5pm EST.

Who do I contact about potential jobs at Knickey?

We're always looking for unicorns to join the Knickey team! Drop us a line at hello@knickey.com to tell us your story.

Who can I contact about press inquiries?

Look, Mom, we're famous! Reach out to us at hello@knickey.com.

Who can I contact about wholesale inquiries?

Please reach out to hello@knickey.com and we'll get your sorted!

Products & Fit

How do Knickey undies fit?

Like a dream! So long as you find the perfect size. Knickey undies are a soft and an easy fit. Since they are organic cotton, you may find some minor stretch throughout the day of wear. All our undies are pre-shrunk, so you won’t experience any unexpected shrinkage when washing.

If you're between sizes, we recommend sizing down to the smaller size! Got a question about what style and size works best for your body? Check out our Fit Guide below, or reach out to our Fit Experts.

Size XXS XS S M L XL XXL XXXL
Waist 23-24" 24-25" 26-27" 28-29" 30-31" 32-33" 34-36" 36-38"
Hip 33-34" 35-36" 37-38" 39-40" 41-42" 43-44" 45-47" 47-49"

What is the First Pair Guarantee?

We’re obsessed with fit because undies have zero room for compromise, and our range of styles meet a variety of preferences. To figure out what fit works best for your body, we created the First Pair Guarantee to help you find your dream undies. Try one 1 pair of each unique style and size you order to see what you think, and return risk free if needed. Just be sure to keep any duplicate pairs you order unopened and unworn in case you do need to make a swap.


We recommend wearing each unique style of undies you’re trying for a full day in order to understand how they fit before wearing and washing any duplicate pairs of the same style and size.

What materials are used to make your undies?

Knickey undies are made out of certified organic cotton and a small amount of elastane for beathability, stretch, and comfort.

How do I wash and care for my Knickey undies?

Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save energy. In a pinch, they can go in the dryer too. For bonus points, environmentally friendly laundry detergents are highly recommended.

Will you offer more sizes?

We got you, girl! We're working on expanding our product offering to include all body shapes and sizes. Sign up for our email list to see what drops next.

When will you release more colors?

On top of our core colors, we have a refresh of limited release hues multiple times a year. If you're looking to color outside the lines, sign up for our mailing list and you'll be the first to know when new hues launch.

Are your undies seamless?

Nope! Knickeys are not seamless, which would be difficult to achieve with cotton. Most of our styles have a self-edge finishing, while our High-Rise Brief has a flat elastic at the leg opening.

Orders

What is the status of my order?

Ooh, are we already at the whole "defining our status" phase? Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 1-2 business days. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use to stalk your box via USPS

When will out of stock items be available again? 

Sometimes the undies fly off the shelves faster than we can make them! Restock dates on out of stock items will vary by product. We recommend signing up for the Back-in-Stock email alert on each product page so you'll be the first to know when the items you've got your eye on are available again. 

What if I want to change or cancel my order?

Even the best of us gets a case of buyer's remorse. If you want to cancel or change your order, please contact our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. However, once an order has been shipped, well, the ship has sailed.

I placed my order but haven't received my confirmation email. What next?

We're not ghosting you, we swear! If you haven't received a confirmation within a few hours of placing your order, please reach out to our customer service team for assistance.

What forms of payment do you accept?

We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as Paypal and Apple Pay.

Where else can I buy Knickeys?

Knickey is direct-to-consumer, which means we sell our products exclusively through our own platform.

Do you offer gift cards?

Sure do! Let them choose their perfect pair with gift card quantities for 1, 3, 5, 10 and 20 packs. https://knickey.com/products/gift-card

I can't login / forgot my password. Help!

Because you only have like five hundred passwords to remember, right? Reset your password here.

Shipping

How much is shipping?

For orders over $60 and subscription boxes, shipping is always on us! For orders $59 and under, you pay a flat rate of $4 for shipping. If you need your Knickey order in the knick of time, you can upgrade to expedited shipping for an additional cost, which is calculated at checkout. Live outside the U.S.? Check out our International FAQs below.

How do I edit my shipping address?

Accidentally ship your undies to your ex's apartment? Don't panic quite yet. Get in touch with our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. But remember, time is of the essence! If the order has already been processed and shipped, we won't be able to make any edits.

What are your shipping methods and how long do they take?

Knickey orders are shipped via USPS. Free shipping and Flat Rate shipping orders are shipped with USPS Standard First Class Mail, which is a 3-7 day service within the US. If you want us to upgrade ya, you can spring for expedited shipping via USPS Priority Mail, which is a 2-3 day service within the US.

COVID-19 Delays
Due to the impacts of COVID-19 and record-high volumes of e-commerce orders, the USPS is experiencing delivery delays. Please allow up to 14 business days for your order to be delivered after it has been shipped. Please note, once a package is handed off to the shipping carrier, Knickey has no control over the delivery timeline. Live outside the US? Check out our International FAQs.

Where do you ship to?

We're currently ship within the US including PO Boxes, Alaska, Hawaii, Puerto Rico and the USVI, along with select international countries. Check out our International FAQ section for a full list of international countries we currently ship to. If you're an international customer from another country, join our email list to catch shipping updates! We will be expanding our shipping network at a later date. Gracias. Merci. Arigato. Danke. Xie xie.

How do I track my package?

Swing over to the USPS website to keep tabs on your derriere delivery.

What if something I ordered arrived damaged?

Your peach deserves perfection. If your Knickey undies arrive damaged, please reach out to our customer service team and we'll make it right!

Returns & Exchanges

How does the First Pair Guarantee work?

We want you to find the right fit! If you’re a Knickey newbie, you can try one pair of each unique style and size from your first order and return your First pairs as needed, no questions asked within 30 days of purchase. We recommend wearing each unique style of undies you’re trying for a full day in order to understand how they fit before wearing and washing any duplicate pairs of the same style and size.

If you ordered any duplicate pairs of the same style and size, these pairs must remain unopened, unworn and unwashed in their belly band packaging in order to also qualify for a return. Different colors of the same style are considered duplicate pairs.

How do I start a Return?

We’ve got you covered! Just be sure to follow our First Pair Guarantee by only trying on 1 pair of each unique style and size you’ve ordered. Visit the Knickey Returns Center to start an exchange, return to store credit or a refund, and we'll send you a prepaid USPS shipping label for you to send back the goods. We cover the return shipping for exchanges and returns to store credit, but if you’d prefer a refund, return shipping will be $4. Returning from outside the US? See our international return policy.

Can I change my Return request?

Need to edit your return or exchange request? No problem, just let us know! Reach out to us at hello@knickey.com and we’ll get you sorted!

Do you accept refunds?

Yup! Our First Pair guarantee covers trying on 1 pair of each unique style and size in your order, risk-free for a refund, minus a $4 return shipping fee, which is deducted from your refund total.

Outside of these First pairs, only unopened, unworn, and unwashed items are eligible to be returned within 30 days. The bellyband packaging on duplicate pairs must be intact, and the underwear should not have been tampered with in order to be refunded. If duplicate pairs have been tried on, we will not be able to offer a refund on those pairs. Please note that shipping costs on the original order are also not eligible to be refunded.

What do you do with the underwear that's been returned?

We don't resell any opened undies--1. Because it's against New York state law and 2. Because no one likes sloppy seconds. Any opened undies returned to us are recycled with our local Recycling partner based in New York City.

How long does it take for a return to be processed?

We process returns and exchanges within 3 business days of receiving the returned package.

When can I expect my payment refund?

For refunded items, payment will be issued to the payment method used at purchase within 7-10 business days from when we process your return. Please note we deduct the cost of return shipping from your refund total.

Should I send in items for Recycling with my Return?

Nope! If you are Recycling with us, please send your items in separately from any Returns, using the pre-paid shipping label provided from your Recycling request. As our Recycling and Returns systems are separate and entirely automated, we are unable to provide Free Pair credit for Recycling items sent back within a Return.

Recycle

What is the recycling program and how does it work?

Most old undies end up in the garbage, and eventually a landfill to leach various toxic chemicals into the earth. Unfortunately undies typically aren't even accepted at Goodwill and other used clothing retailers. But 95% of textiles that end up in the trash can actually be recycled. At Knickey, we're helping tackle these tough-to-recycle textiles by partnering with an industrial recycler - so send your ready-to-retire intimates to us and we’ll take care of them, Knickey or not. At this time, we can only accept Recycling from customers within the US.

What items do you accept?

We accept undies, socks, bras, and tights from any brand. Got men's and children's items? No problem. Simply indicate how many items you're sending back per category when you submit your Recycle Request.

What happens to the underwear you take back?

We've partnered with local NYC non-profit, to safely recycle your intimates and divert them from the landfill. Recycled undies are turned into useful secondary textiles including insulation, mattress batting, industrial textiles, and rags. We're also working toward finding new technology partners to provide even more circular solutions.

How do I redeem my Free Pair for Recycling?

Once we receive your unwanted undies, you'll get an email confirming that you are eligible to redeem your Knickey Freebie with your next purchase! The Free Pair you'll receive is an added pair on to your order, so no discount code is needed. In order to redeem your Free Pair, please make sure you are logged into your account - your free pair is for your bum only! Once you’re logged in, with at least one pair of undies in your cart, simply check the box at the bottom of your shopping cart to "Claim my free pair", and we'll add in an extra pair in with your order. Your Freebie will be in a style and size that you are also checking out with. Only 1 Free Pair can be redeemed per order.

Do I get to choose the style of my Recycle Free Pair?

Your Freebie will be in the size you've selected and in a style you're also checking out. If you have any requests for what you'd like to receive, drop us an email at hello@knickey.com and we will do our best to accommodate!

International

What countries do you ship to?

In addition to the US, Puerto Rico and USVI, we now ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and United Kingdom! We’re always working hard to expand our shipping destinations, so we recommend signing up our email list to stay tuned for the latest shipping updates.

How much is shipping?

Shipping, duties and taxes for your international order are calculated automatically at checkout. Shipping costs will vary depending on address, order value and which shipping speed you choose.

Why do I pay duties and taxes?

Duties, taxes and fees are collected by each country’s customs authority. Things such as the order value, country of origin and trade agreements determine these charges, and we calculate these fees automatically at checkout so there are no unwanted surprises when you get your goods.

What are your shipping methods and how long do they take?

We ship out international packages within 3 business days. Due to COVID19 international delivery times may be affected. You'll have tracking information the whole way so you'll always know what's up.

You can opt for Standard or Expedited shipping at checkout. Generally speaking, Express shipments should arrive within 1-5 business days, while Standard shipments usually take between 5 to 14 business days in transit. You’ll be notified which carrier will be delivering your package when you receive your tracking information.

Do you accept returns on orders outside the US?

We accept returns to exchange, store credit or refund. All returns must be initiated through our online Returns Centre, and international customers must pay for their own return shipping. Feel free to reach out to our team at hello@knickey.com in case of questions regarding your return.

Can I take part in the Recycling Program?

Unfortunately not yet! Our Recycling Program is only offered to US customers at this time.

Company

Where does your cotton come from?

Our certified organic cotton is gathered with care by locals in the fields of Ahmedabad, Gujarat region, India--the organic cotton capital of the world.

Where are Knickey underwear made?

Knickey undies are manufactured in a Fair Trade Certified facility in Tirupur, Tamil Nadu region, India.

What's with the name?

Our name is a playful take on the traditional underpinnings known as Knickers.

Sustainability

Why certified organic cotton?

There's a lot to say about going organic. From seed to shelf, organic cotton is better for the environment, the people who produce it, and the people who wear it. It's grown without the use of genetically modified seeds, toxic pesticides, or harmful fertilizers, which is a plus for biodiversity. Processing organic cotton also saves water and recycles waste. To be certified organic, our cotton must meet fair labor standards at every step in the supply chain and utilize renewable energy sources to reduce overall climate impact. Finally, at the end of its life cycle, organic cotton safely biodegrades. Want to know even more?

What does it mean to be GOTS certified?

The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. Serious stuff. It defines high-level environmental and social criteria along the entire organic textiles supply chain. And it's not a certificate you can simply download and print out. Third-party organizations must certify that organic cotton farms only use approved methods. Knickey adheres to the highest standards out there for earth-friendly production, process safety, and customer health. Learn more about GOTS.

What is the difference between USDA Organic and GOTS?

GOTS is to textiles, as USDA is to food. They function the same way, but in different product categories. Both are incredibly stringent, and highly respected organic certification standards. Learn more about GOTS.

What are Knickey's social and labor standards?

Knickey is focused on natural, organic, low-impact textiles, not only because they're better for the environment, but also the people who make and use them. We're all about positively impacting the lives of farmers and factory workers by partnering with Fair Trade Certified facilities in our supply chain. Learn more about Fair Trade here.

What is your packaging made out of?

Not to brag, but we really are the total package. Our packaging is plastic free, and we use recycled content, low impact inks, and biodegradable adhesives, all designed for reuse. Where possible, our packaging is made with a high percentage of post-consumer recycled waste. Our boxes are made from suppliers who prioritize the preservation of natural eco-systems and prevent deforestation. Our packaging is designed to be reused in our Undie Recycling program to make it easy for you to recycle ready-to-retire intimates.

Is Knickey carbon neutral?

Yup! Because we’re committed to climate action, we offset shipping on every order. We also offset all the emissions from transporting our undies from India to our warehouse in NYC, and work with suppliers who offset the emissions from our manufacturing operations.

Contact

How do I talk to someone directly?

Click that chat bubble down below, or give us a ring at 1-888-689-5998 Monday-Friday between 11am and 5pm EST.

Who do I contact about potential jobs at Knickey?

We're always looking for unicorns to join the Knickey team! Drop us a line at hello@knickey.com to tell us your story.

Who can I contact about press inquiries?

Look, Mom, we're famous! Reach out to us at hello@knickey.com.

Who can I contact about wholesale inquiries?

Please reach out to hello@knickey.com and we'll get your sorted!