Products & Fit
How do Knickey undies fit?
Like a dream! So long as you find the perfect size. If in doubt, stick with your usual as Knickey undies fit pretty true to size.
What materials are used to make your
Knickey undies are made out of certified organic cotton and a small amount of
elastane for beathability, stretch, and comfort.
How do I wash and care for my Knickey
Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save
energy. In a pinch, they can go in the dryer too. For bonus points, environmentally
friendly laundry detergents are highly recommended.
Will you offer more sizes?
We got you, girl! We're working on expanding our product offering to include all
body shapes and sizes. Sign up for our email list to see what drops next.
When will you release more
On top of our core colors, we have a refresh of limited release hues multiple times
a year. If you're looking to color outside the lines, sign up for our mailing list
and you'll be the first to know when new hues launch.
What is the status of my order?
Ooh, are we already at the whole "defining our status" phase? Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 24 hours if placed during the week. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use to stalk your box via USPS.
What if I want to change or cancel my
Even the best of us gets a case of buyer's remorse. If you want to cancel or change
your order, please contact our customer service team as soon as possible after
receiving your order confirmation. We'll do our best to make your changes. However,
once an order has been shipped, well, the ship has sailed.
I placed my order but haven't
received my confirmation email. What next?
We're not ghosting you, we swear! If you haven't received a confirmation within a
few hours of placing your order, please reach out to our customer service team for
What forms of payment do you
We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as
Paypal and Apple Pay.
Where else can I buy Knickeys?
Knickey is direct-to-consumer, which means we sell our products exclusively through
our own platform.
I can't login / forgot my password.
Because you only have like five hundred passwords to remember, right? Reset your
How much is shipping?
For subscription boxes and orders over $49, shipping is always on us! For orders $49
and under, you pay a flat rate of $3 for shipping. If you need your Knickey order in
the knick of time, you can upgrade to expedited shipping for an additional cost,
which is calculated at checkout.
How do I edit my shipping
Accidentally ship your undies to your ex's apartment? Don't panic quite yet. Get in
touch with our customer service team as soon as possible after receiving your order
confirmation. We'll do our best to make your changes. But remember, time is of the
essence! If the order has already been processed and shipped, we won't be able to
make any edits.
What are your shipping methods and
how long do they take?
Knickey orders are shipped via USPS Standard First Class shipping, which is a 2-5
day service within the US. If you want us to upgrade ya, you can spring for
expedited shipping via USPS Priority Mail, which is a 1-3 day service within the US.
Where do you ship to?
At this time, Knickey ships to U.S. addresses only, including addresses and PO Boxes
in Alaska, Hawaii and Puerto Rico. If you live outside the U.S., please check back
soon. We'll be going international at a later date. Gracias. Merci. Arigato. Danke.
How do I track my package?
Swing over to the USPS website
to keep tabs on your derriere delivery.
What if something I ordered arrived
Your peach deserves perfection. If your Knickey undies arrive damaged, please reach
out to our customer service team and we'll make it right!
How does my subscription work?
We pop the questions. You get a made-for-you box of Knickeys--handpicked just like
our cotton. Choose a subscription plan and we’ll deliver discounted bundles direct
to your door. Get that organic cotton on lock now.
Can I change the styles and the
colors in my subscription?
3 days before your box ships, you’ll receive an email so you can say yay or nay to
any of our picks.
Can I return a pair of undies from a
To help you find the perfect fit, our First Pair Guarantee applies to your first
subscription box. You can try on an individual pair from your first order and
request an exchange for a different size or style, no questions asked. Just remember
to try it on over leggings/undies. After that, you'll approve the contents for each
subscription box before it ships, so there won't be any unwelcome surprises. With
all that said, we do not accept refunds or exchanges for subscription boxes.
When will I receive my box?
We'll send you a curated email with our picks within 1 business day after you place your order. Your box will ship as soon as we hear back from you, or after 3 days if we don't. Your next subscription boxes will ship on the same day of whatever month you're set to receive it.
Can I change the frequency of my
Totally! We want you to find that perfect Knickey rhythm. Just email our Customer team at firstname.lastname@example.org before your box ships and let us know what you would like to change your subscription to.
Can I delay my next ship date?
No problem! Delay by one month as many times as needed. Email our Customer team at email@example.com to push your ship date back.
When am I charged for my
You'll see your bank account digits dip (just a bit) on the renewal date for your box. We'll ship it out within a few days!
How do I cancel my subscription?
Log in to your account to cancel your subscription anytime before your next box is ordered--free of charge. But if you cancel your subscription after payment has been processed for your next box, you'll need to reach out to our Customer team at firstname.lastname@example.org to cancel that box before it ships. If your box has already shipped, then that ship has sailed.
How does the First Pair Guarantee
If you’re a Knickey newbie, you can try on an individual pair from your first order and request an exchange for a different size or style, no questions asked. Just be nice and send them back our way within 30 days! When you send your Knickey undies back, only 1 item of each unique style and size should be opened. Any duplicate pairs should be unopened with the belly bands intact.
How do I start a return or
Visit the Knickey Returns Center
to start a return and we'll send you a pre-paid shipping label. Shipping costs are on us if you'd like to exchange, but if you'd like a refund, the cost of return shipping will be deducted from your refund total.
Do you provide refunds?
Yup! As part of our First Pair Guarantee we'll refund your order minus the cost of shipping. Just remember you can only try on 1 pair of each style and size. For re-orders, we permit refunds only undies that are unopened with the belly band intact, and are returned to us within 30 days from purchase.
What do you do with the underwear
that's been returned?
We don't resell any opened undies--1. Because it's against New York state law and 2.
Because no one likes sloppy seconds. Any opened undies returned to us are recycled
through our partner, Green Tree Textiles, a non-profit based in New York City.
How long does it take for a return to
We process returns and exchanges within 3 business days of receiving the returned
When can I expect my payment
First Pair Guarantee is for exchange only. For refunded items, payment will be
issued to the payment method used at purchase within 7-10 business days from when
the returned item is received.
What is the recycling program and how
does it work?
When old undies end up in the garbage, it's a one-way ticket to the landfill. While
most second-hand stores won't accept your used underwear, we will. At Knickey, we're
helping to tackle these tough-to-recycle textiles with an industry partner. So send
your ready-to-retire intimates to us and we’ll take care of them, Knickey or not.
What happens to the underwear you take back?
We've partnered with local NYC non-profit, Green Tree Textiles, to safely recycle your intimates and divert them from the landfill. Recycled undies are turned into useful secondary textiles including insulation, mattress batting, industrial textiles, and rags. We're also working toward finding new technology partners to provide even more circular solutions.
How do I receive my credit for participating in the recycling program?
Each time you send us a box of undies to recycle, we'll send you a promo code for a free pair on your next order.
Where does your cotton come
Our certified organic cotton is gathered with care by locals in the fields of
Ahmedabad, Gujarat region, India--the organic cotton capital of the world.
Where are Knickey undies made?
Knickey undies are manufactured in a Fair Trade Certified facility in Tirupur, Tamil Nadu region, India.
What's with the name?
Our name is a playful take on the traditional underpinnings known as Knickers.
Why certified organic cotton?
There's a lot to say about going organic. From seed to shelf, organic cotton is
better for the environment, the people who produce it, and the people who wear it.
It's grown without the use of genetically modified seeds, toxic pesticides, or
harmful fertilizers, which is a plus for biodiversity. Processing organic cotton
also saves water and recycles waste. To be certified organic, our cotton must meet
fair labor standards at every step in the supply chain and utilize renewable energy
sources to reduce overall climate impact. Finally, at the end of its life cycle,
organic cotton safely biodegrades. Want to know even more?
What does it mean to be GOTS certified?
The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. Serious stuff. It defines high-level environmental and social criteria along the entire organic textiles supply chain. And it's not a certificate you can simply download and print out. Third-party organizations must certify that organic cotton farms only use approved methods. Knickey adheres to the highest standards out there for earth-friendly production, process safety, and customer health. Learn more about GOTS.
What is the difference between USDA Organic and GOTS?
GOTS is to textiles, as USDA is to food. They function the same way, but in different product categories. Both are incredibly stringent, and highly respected organic certification standards. Learn more about GOTS.
What are Knickey's social and labor standards?
Knickey is focused on natural, organic, low-impact textiles, not only because they're better for the environment, but also the people who make and use them. We're all about positively impacting the lives of farmers and factory workers by partnering with Fair Trade Certified facilities in our supply chain. Learn more about Fair Trade here.
What is your packaging made out of?
Not to brag, but we really are the total package. We use recycled content, low impact inks, and biodegradable adhesives, all designed for reuse. Where possible, our packaging is made with a high percentage of post-consumer recycled waste. Our box materials are also certified with the Forest Stewardship Council to ensure they are made from renewably harvested trees. Our packaging is designed to be reused in our Undie Recycling program to make it easy for you to recycle ready-to-retire intimates.
Who can I contact to learn more about your sustainability practices?
Feel free to give us a holler to chat about our sustainability practices, organic cotton, or fair trade labor. Just be warned, it might be hard to shut us up.
How do I talk to someone
Click that chat bubble down below.
Who do I contact about potential jobs
We're always looking for unicorns to join the Knickey team! Drop us a line at
to tell us your story.
Who can I contact about press
Look, Mom, we're famous! Reach out to us at email@example.com
Who can I contact about wholesale
No one at the moment. We're not currently offering wholesale to retailers.