Products & Fit
How do Knickey undies fit?
Like a dream! So long as you find the perfect size. If you're between sizes, we recommend sizing down to the smaller size.
What materials are used to make your undies?
Knickey undies are made out of certified organic cotton and a small amount of elastane for beathability, stretch, and comfort.
How do I wash and care for my Knickey undies?
Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save energy. In a pinch, they can go in the dryer too. For bonus points, environmentally friendly laundry detergents are highly recommended.
Will you offer more sizes?
We got you, girl! We're working on expanding our product offering to include all body shapes and sizes. Sign up for our email list to see what drops next.
When will you release more colors?
On top of our core colors, we have a refresh of limited release hues multiple times a year. If you're looking to color outside the lines, sign up for our mailing list and you'll be the first to know when new hues launch.
What is the status of my order?
Ooh, are we already at the whole "defining our status" phase? Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 24 hours if placed during the week. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use to stalk your box via USPS
I ordered items that are out of stock. What happens next?
If your order contains items that are out of stock, we'll ship what's available now, and any out of stock items will ship as soon as they are available. We provide a shipping estimate of when out of stock undies should be headed your way, but we'll keep you updated if anything changes!
What if I want to change or cancel my order?
Even the best of us gets a case of buyer's remorse. If you want to cancel or change your order, please contact our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. However, once an order has been shipped, well, the ship has sailed.
I placed my order but haven't received my confirmation email. What next?
We're not ghosting you, we swear! If you haven't received a confirmation within a few hours of placing your order, please reach out to our customer service team for assistance.
What forms of payment do you accept?
We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as Paypal and Apple Pay.
Where else can I buy Knickeys?
Knickey is direct-to-consumer, which means we sell our products exclusively through our own platform.
Do you offer gift cards?
Sure do! Let them choose their perfect pair with gift card quantities for 1, 3, 5, 10 and 20 packs. https://knickey.com/products/gift-card
I can't login / forgot my password. Help!
Because you only have like five hundred passwords to remember, right? Reset your password here
How much is shipping?
For subscription boxes and orders over $49, shipping is always on us! For orders $49 and under, you pay a flat rate of $3 for shipping. If you need your Knickey order in the knick of time, you can upgrade to expedited shipping for an additional cost, which is calculated at checkout. Live outside the U.S.? Check out our International FAQs below.
How do I edit my shipping address?
Accidentally ship your undies to your ex's apartment? Don't panic quite yet. Get in touch with our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. But remember, time is of the essence! If the order has already been processed and shipped, we won't be able to make any edits.
What are your shipping methods and how long do they take?
Knickey orders are shipped via USPS Standard First Class shipping, which is a 2-7 day service within the US. If you want us to upgrade ya, you can spring for expedited shipping via USPS Priority Mail, which is a 2-3 day service within the US.
Where do you ship to?
At this time, Knickey is shipping to US and Canadian addresses, including addresses and PO Boxes in Alaska, Puerto Rico and Hawaii. If you're an international customer from another country, join our email list to catch shipping updates. We will be expanding our shipping network at a later date. Gracias. Merci. Arigato. Danke. Xie xie.
How do I track my package?
Swing over to the USPS website
to keep tabs on your derriere delivery.
What if something I ordered arrived damaged?
Your peach deserves perfection. If your Knickey undies arrive damaged, please reach out to our customer service team and we'll make it right!
How does my subscription work?
We pop the questions. You get a made-for-you box of Knickeys--handpicked just like our cotton. Choose a subscription plan and we’ll deliver discounted bundles direct to your door. Get that organic cotton on lock now
When will I receive my box?
We'll send you a curated email with our picks within 1 business day after you place your order. Your box will ship as soon as we hear back from you, or after 2 days if we don't. Your next subscription orders will be processed on the same day of your next renewal month.
Can I change the styles and the colors in my subscription?
2 days before your box ships, you’ll receive an email so you can say yay or nay to any of our picks. If you need to change your size, please reach out to us.
Can I return undies from a subscription box?
To help you find the perfect fit, we allow exchanges on your first subscription box. You can try on one pair of each style in your order and request an exchange for a different size or style, no questions asked. After that, you'll approve the contents for each subscription box before it ships, so there won't be any unwelcome surprises. With all that said, we do not accept refunds for subscription boxes.
Can I change the frequency of my orders?
Totally! We want you to find that perfect Knickey rhythm. Just email our Customer team at firstname.lastname@example.org before your box ships and let us know what you would like to change your subscription to.
Can I delay my next ship date?
No problem! Delay by one month as many times as needed. Email our Customer team at email@example.com to push your ship date back.
When am I charged for my subscription?
You'll see your bank account digits dip (just a bit) on the renewal date for your box. We'll ship it out within a few days!
How do I update my information for my subscription?
Moving? New credit card details? Just head to your account and select "Manage Subscription"
to update your details.
How do I cancel my subscription?
Log in to your account to cancel your subscription anytime before your next box is ordered--free of charge. But if you cancel your subscription after payment has been processed for your next box, you'll need to reach out us at firstname.lastname@example.org to cancel that box before it ships. If your box has already shipped, then that ship has sailed.
How does the First Pair Guarantee work?
If you’re a Knickey newbie, you can try one pair of each style and size from your first order and return as needed, no questions asked.
How do I start a Return?
Visit the Knickey Returns Center
to start a return and we'll send you a pre-paid shipping label. Just be nice and send them back our way within 30 days! When you send your Knickey undies back, only 1 item of each unique style and size should be opened. Any duplicate pairs should be unopened with the belly bands intact. Shipping costs are on us if you'd like to exchange, but if you'd like a refund, the cost of return shipping will be deducted from your refund total. Returning from outside the US? See our international returns policy.
Do you accept refunds?
Yup! As part of our First Pair Guarantee we'll refund your order minus the cost of shipping. Just remember you can only try on 1 pair of each style and size. For re-orders, we provide refunds only for undies that are unopened with the belly band intact, and are returned to us within 30 days from purchase.
What do you do with the underwear that's been returned?
We don't resell any opened undies--1. Because it's against New York state law and 2. Because no one likes sloppy seconds. Any opened undies returned to us are recycled with our local Recycling partner based in New York City.
How long does it take for a return to be processed?
We process returns and exchanges within 3 business days of receiving the returned package.
When can I expect my payment refund?
For refunded items, payment will be issued to the payment method used at purchase within 7-10 business days from when we process your return. Please note we deduct the cost of return shipping from your refund total.
What is the recycling program and how does it work?
Most old undies end up in the garbage, and eventually a landfill to leach various toxic chemicals into the earth. Unfortunately undies typically aren't even accepted at Goodwill and other used clothing retailers. But 95% of textiles that end up in the trash can actually be recycled. At Knickey, we're helping tackle these tough-to-recycle textiles by partnering with an industrial recycler - so send your ready-to-retire intimates to us and we’ll take care of them, Knickey or not. At this time, we can only accept Recycling from customers within the US.
What happens to the underwear you take back?
We've partnered with local NYC non-profit, to safely recycle your intimates and divert them from the landfill. Recycled undies are turned into useful secondary textiles including insulation, mattress batting, industrial textiles, and rags. We're also working toward finding new technology partners to provide even more circular solutions.
How do I redeem my Free Pair for Recycling?
Once we receive your unwanted undies, you'll get an email confirming your Knickey Freebie with next purchase! When you want to claim it, simply add some items to your cart and you'll see a checkbox to redeem at the bottom. Please make sure to be logged in, as your free pair is for your bum only!
Do I get to choose the style of my Recycling Free Pair?
Let us know if you have a specific request, otherwise we'll tuck a pair into your box in your size.
Can I redeem more than 1 Free Pair for Recycling per order?
Definitely! If you've got more than 1 Free Pair to redeem - high five! But please let us know so we can make sure to honor your awesomeness in your next shipment.
I've got a Knickey Subscription, can I still redeem my Recycle Free Pair?
Of course! Please reach out to our team if you'd like to have your Free Pair for Recycling included in your next subscription box.
How much is shipping?
Right now, we only ship to Canada outside the US. For Canadian customers, shipping is a flat rate of $15. Customs and duties are included in that shipping fee, so there are no unwelcome surprises to receive your package.
What are your shipping methods and how long do they take?
Packages to Canada ship with USPS First Class within the US and are transferred to Canada Post once they reach Canada. Tracking is provided. We ship international packages within 3 days, and typically packages arrive within 7-14 days, but additional delays may occur. We do not offer expedited international shipping at this time.
Do you accept returns on orders outside the US?
We accept returns to exchange or refund on first time Canadian orders. All returns must be initiated through our online Returns Centre, and customers must pay for their own return shipping.
Subscriptions & Recycling
These programs are only offered to US Customers at this time.
Where does your cotton come from?
Our certified organic cotton is gathered with care by locals in the fields of Ahmedabad, Gujarat region, India--the organic cotton capital of the world.
Where are Knickey underwear made?
Knickey undies are manufactured in a Fair Trade Certified facility in Tirupur, Tamil Nadu region, India.
What's with the name?
Our name is a playful take on the traditional underpinnings known as Knickers.
Why certified organic cotton?
There's a lot to say about going organic. From seed to shelf, organic cotton is better for the environment, the people who produce it, and the people who wear it. It's grown without the use of genetically modified seeds, toxic pesticides, or harmful fertilizers, which is a plus for biodiversity. Processing organic cotton also saves water and recycles waste. To be certified organic, our cotton must meet fair labor standards at every step in the supply chain and utilize renewable energy sources to reduce overall climate impact. Finally, at the end of its life cycle, organic cotton safely biodegrades. Want to know even more?
What does it mean to be GOTS certified?
The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. Serious stuff. It defines high-level environmental and social criteria along the entire organic textiles supply chain. And it's not a certificate you can simply download and print out. Third-party organizations must certify that organic cotton farms only use approved methods. Knickey adheres to the highest standards out there for earth-friendly production, process safety, and customer health. Learn more about GOTS.
What is the difference between USDA Organic and GOTS?
GOTS is to textiles, as USDA is to food. They function the same way, but in different product categories. Both are incredibly stringent, and highly respected organic certification standards. Learn more about GOTS.
What are Knickey's social and labor standards?
Knickey is focused on natural, organic, low-impact textiles, not only because they're better for the environment, but also the people who make and use them. We're all about positively impacting the lives of farmers and factory workers by partnering with Fair Trade Certified facilities in our supply chain. Learn more about Fair Trade here.
What is your packaging made out of?
Not to brag, but we really are the total package. Our packaging is plastic free, and we use recycled content, low impact inks, and biodegradable adhesives, all designed for reuse. Where possible, our packaging is made with a high percentage of post-consumer recycled waste. Our box materials are also certified with the Forest Stewardship Council to ensure they are made from renewably harvested trees. Our packaging is designed to be reused in our Undie Recycling program to make it easy for you to recycle ready-to-retire intimates.
Who can I contact to learn more about your sustainability practices?
Feel free to give us a holler to chat about our sustainability practices, organic cotton, or fair trade labor. Just be warned, it might be hard to shut us up.
How do I talk to someone directly?
Click that chat bubble down below, or give us a ring at 1-888-689-5998 Monday-Friday between 11am and 5pm EST.
Who do I contact about potential jobs at Knickey?
We're always looking for unicorns to join the Knickey team! Drop us a line at email@example.com to tell us your story.
Who can I contact about press inquiries?
Look, Mom, we're famous! Reach out to us at firstname.lastname@example.org.
Who can I contact about wholesale inquiries?
No one at the moment. We're not currently offering wholesale to retailers.