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Bralettes are Here - Shop Now

FAQs

Products & Fit

How do Knickey undies fit?
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Like a dream! So long as you find the perfect size. Knickey undies are a soft and easy fit. Since they are organic cotton, you may find some minor stretch throughout the day of wear. All our undies are pre-shrunk, so you won’t experience any unexpected shrinkage when washing.

If you're between sizes, we recommend sizing down to the smaller size! Got a question about what style and size works best for your body? Check out the Fitting Room, or chat with a Fit Expert.

How do Knickey bralettes fit?
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Knickey Bralettes are designed for comfort but built with support for everyday wear. They are double lined in our signature certified organic cotton. While we provide adustable straps and hook and eye closures on a few of our styles, none of them contain padding or uncomfortable underwires. For the full lowdown on each - visit the Fitting Room.

What is the First Pair Guarantee?
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We’re obsessed with fit because undies have zero room for compromise, and our range of styles meet a variety of preferences. To figure out what fit works best for your body, we created the First Pair Guarantee to help you find your perfect fit.

Undies

Try one 1 pair of each unique style and size you order to see what you think, and return risk free if needed. Just be sure to keep any duplicate pairs you order unopened and unworn in case you do need to make a swap.

We recommend wearing each unique style of undies you’re trying for a full day in order to understand how they fit before wearing and washing any duplicate pairs of the same style and size.

Bralettes

Make sure you're skin is clean when trying on, free from any deodorant, self-tanner, lotion, oils, makeup or fragrance.

What materials are used to make your undies?
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Knickey undies are made out of certified organic cotton and a small amount of elastane for beathability, stretch, and comfort.

How do I wash and care for my Knickeys?
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Undies: Keep your Knickeys cheeky clean by washing in cold water and hanging dry to save energy. In a pinch, they can go in the dryer too. For bonus points, earth-friendly detergents are highly recommended. Bralettes: Wash in cold water and always hang dry to save energy and extend the life and wear of your Bralette. For bonus points, earth-friendly detergents are highly recommended.

When will you release more colors?
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On top of our core colors, we have a refresh of limited release hues multiple times a year. If you're looking to color outside the lines, sign up for our mailing list and you'll be the first to know when new hues launch.

What can we expect from Knickey next?
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We're always hard at work to expand our product offering to accommodate more styles, shapes and sizes. Sign up for our email list to see what drops next.

Are your undies seamless?
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Nope! Knickeys are not seamless because that is difficult to achieve with cotton. Most of our styles have a self-edge finishing, while our Briefs have elastic at the leg, that lays flat.

Orders

Do you offer discounts?
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We always offer discounts on undies when you bundle. Mix and match any combination of styles, colors and even sizes to achieve savings when you purchase 3, 5, 10 or 20 pairs. Discounts will be automatically applied in your cart before checkout. At this time, we do not offer any first-time customer discount or referral codes. Only one discount code can be used per purchase.

What is the status of my order?
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Chances are, we've probably already slid into your inbox. You should receive an order confirmation after you've completed checkout. From there, your order should ship within 1-2 business days. We ship Monday-Friday, excluding holidays. Once your order ships, you'll receive another email with a tracking number you can use track your order.

When will out of stock items be available again?
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Restock dates on out of stock items will vary by product. We recommend signing up for the Back-in-Stock email alert on each product page so you'll be the first to know when the items you've got your eye on are available again.

What if I want to change or cancel my order?
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If you want to change or cancel your order, please contact our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your requested changes, however, once an order has been shipped, unfortunately that ship has sailed.

What if something I ordered arrived damaged?
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If something seems out of sort, please reach out to our customer service team and we'll make it right!

I placed my order but haven't received my confirmation email. What next?
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We're not ghosting you, we swear! If you haven't received a confirmation within a few hours of placing your order, please reach out to our customer service team for assistance.

What forms of payment do you accept?
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We accept all major credit cards [Visa, Mastercard, Amex, Discover], as well as Paypal and Apple Pay.

I can't login / forgot my password. Help!
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Because you only have like five hundred passwords to remember, right? Reset your password here.

Shipping

How much is shipping?
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For US orders over $65, shipping is always on us! For orders under $65, shipping is a flat rate of $4. If you need your order in the knick of time, you can upgrade to expedited shipping for an additional cost, which is calculated at checkout. Live outside the U.S.? Check out our International FAQs below.

How do I edit my shipping address?
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Time is of the essense! Get in touch with our customer service team as soon as possible after receiving your order confirmation. We'll do our best to make your changes. If the order has already been processed and shipped, we won't be able to make any changes after the fact.

What are your shipping methods and how long do they take?
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In the US, Knickey orders are shipped via USPS. Please allow 1-2 business days for orders to be fulfilled. Free shipping and Flat Rate shipping orders are shipped with USPS Standard First Class Mail, which is a 3-7 day service. If you've opted for expedited shipping, your order will ship via USPS Priority Mail, which is a 2-3 day service.

Please note, once a package is handed off to the shipping carrier, Knickey has no control over the delivery timeline. Live outside the US? Check out our International FAQs.

Where do you ship to?
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We're currently ship within the US including PO Boxes, Alaska, Hawaii, Puerto Rico and the USVI, along with select international countries. Check out our International FAQ section for the full list of international countries we currently ship to. If you're an international customer from another country, join our email list to catch shipping updates! Gracias. Merci. Arigato. Danke. Xie xie.

How do I track my package?
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Tracking is linked on your shipping confirmation email. Can't find it? Reach out to our customer team for help!

Returns & Exchanges

How does the First Pair Guarantee work?
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We want you to find the right fit! If you need to make a swap, no problem! We offer returns to exchange, store credit, and refund within 30 days of purchase.

Undies

If you’re a Knickey newbie, you can try one pair of each unique style and size from your first order and return your First pairs as needed, no questions asked within 30 days of purchase. We recommend wearing each unique style of undies you’re trying for a full day in order to understand how they fit before wearing and washing any duplicate pairs of the same style and size.

If you ordered any duplicate pairs of the same style and size, these pairs must remain unopened, unworn and unwashed in their belly band packaging in order to also qualify for a return. Different colors of the same style are considered duplicate pairs.

Bralettes

In order to return a Bralette, please keep the hangtag on. Bralettes should not have any noticeable signs of wear - from deodorant, oils, fragrance, lotion, tanner or makeup - in order to also qualify for a return.

How do I start a Return?
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Start by reviewing our First Pair Guarantee to ensure that you’re eligible to return, and then visit the Knickey Returns Center to start an exchange, return to store credit or refund. Once you submit your request, we'll send you a prepaid USPS shipping label for you to send back the goods. We cover the return shipping for exchanges and returns to store credit, but if you’d prefer a refund, return shipping will be $4.

Returning from outside the US? See our international return policy.

What are my Return options?
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We make returns easy breezy. You’ll select which return option you prefer for any item in your order that you’re returning, and you can mix and match multiple return options.

Exchange 

If you’re interested in trying out a different style or size, you can submit an exchange! Once your return package has been handed off to the USPS and is marked in transit, your new exchange order will be created. All exchanges are even exchanges, meaning previous discounts are honored.

Instant Exchange 

Rather than sending your items back to us before your exchange order is created, with an Instant Exchange, you can submit an exchange request and keep the items from your original order until you decide what fits best! This allows you to secure the inventory immediately and ensures that the items you want are in stock.

After you’ve selected the items from your original order that you would like to exchange, simply select ‘Instant Exchange’ on the ‘review your return’ page. From there, you will be prompted to enter your credit card information to place a temporary hold on your card, and your exchange order will be created immediately.

Once your original return items are in transit back to us, the hold will be removed from your credit card. Please note, if your return items are not sent back within 14 days, your card will be charged for the cost of the new exchange order. If you would not like to add your credit card information, you can submit a regular return request.

Shop Now Return

Our 'Shop Now' feature allows you to use your return credit right away to purchase new Knickey products. If you purchased undies but want to try out a Bralette instead, you can use Shop Now and pay the difference upfront rather than requesting a return and placing a new order on our website, or add additional items. Your new order will be processed as an exchange once your return items are in transit back to us.

Return to Store Credit

Once you’ve submitted your return request and your return package is handed off to the USPS, you’ll receive an email confirmation with the details of your store credit. Store credit does not expire and can be used toward any future purchase. 

Return to Refund

We offer returns to refund within 30 days of purchase under our First Pair Guarantee.  Once we receive your return, we will process your refund within 3 business days. 

For refunded items, payment will be issued to the original payment method within 7-10 business days of processing your return. Please note, a $4 return shipping fee will be deducted from the refund total.

Can I change my Return request?
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If you need to edit your return request after its been submitted, please reach out to hello@knickey.com and we’ll get you sorted!

Do you accept refunds?
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Yup! Our First Pair guarantee covers trying on 1 pair of each unique style and size of undies in your order, risk-free for a refund, minus a $4 return shipping fee, which is deducted from your refund total.

Outside of these First pairs, only unopened, unworn, and unwashed items (including Bras) are eligible to be returned within 30 days. The bellyband packaging on duplicate pairs must be intact, and the underwear should not have been tampered with in order to be refunded. If duplicate pairs have been tried on, we will not be able to offer a refund on those pairs.

Bralettes that show visible signs of wear (from makeup, oils, lotions, deodorant), will also not be able to be refunded.

Any items that violate our return policies cannot be sent back to a customer. Please note that shipping costs on the original order are not eligible to be refunded. All returns must be placed through our Returns Center.

How long does it take for a return to be processed?
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We process returns and exchanges within 3 business days of receiving the returned package.

What do you do with the underwear that's been returned?
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We don't resell any opened undies, because, 1. your undies are just for you, and 2., it's against New York State law. Any opened undies returned to us are recycled through our Recycling Program.

Should I send in items for Recycling with my Return?
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Nope! If you are Recycling with us, please send your items in separately from any Returns, using the pre-paid shipping label provided from your Recycling request. As our Recycling and Returns systems are separate and entirely automated, we are unable to provide Free Pair credit for Recycling items sent back within a Return.

Recycle

What is the recycling program and how does it work?
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Most old undies end up in the garbage, and eventually a landfill to leach various toxic chemicals into the earth. Unfortunately undies typically aren't even accepted at Goodwill and other used clothing retailers. But 95% of textiles that end up in the trash can actually be recycled. At Knickey, we're helping tackle these tough-to-recycle textiles by offering a first of it’s kind Recycling Program - so send your ready-to-retire intimates to us and we’ll take care of them, Knickey or not.

At this time, we can only accept Recycling from customers within the US. No purchase is necessary to recycle with us, and once we receive your Recycling package, you’ll be eligible to receive 1 Free Pair of undies with a future order. After sending back your first Recycling package, you’ll need to redeem your Recycle Free Pair in order to submit a new recycling request. We reserve the right to discontinue access to our Recycling Program at any time.

What items do you accept?
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We accept undies, socks, bras, tights, and cloth face masks from any brand. Got men's and children's items? No problem! Simply indicate how many items you're sending back per category when you submit your Recycle Request.

How much can I send in?
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You can send up to 200 items in your recycling package. Please note a minimum of 5 items is required in order to receive a pre-paid Recycling label.

What happens to the underwear you take back?
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Recycled undies are turned into useful secondary textiles including insulation, mattress batting, industrial textiles, and rags. We're also working toward higher value recycling to provide even more circular solutions.

How do I redeem my Free Pair for Recycling?
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You will receive an email confirming that you are eligible to redeem your Knickey Freebie with your next purchase! In order to redeem your Free Pair, please make sure you are logged into your account. Once you have at least one item in your cart, simply choose your Free Pair from our selected inventory at the top of your cart - no discount code necessary. The Free Pair will be in the size listed. 

Need to change your size? Head over to ‘Preferences’ in your Knickey account and choose the size you would prefer. Only 1 Free Pair can be redeemed per order.

Do I get to choose the style of my Recycle Free Pair?
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You can choose your Freebie from our selected inventory right in the cart! The Free Pair options shown reflect our available inventory. Please note, we cannot accommodate additional style and color requests for Free Pairs at this time.

International

What countries do you ship to?
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In addition to the US, Puerto Rico and the USVI, we now ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland and the United Kingdom! We’re always working hard to expand our shipping destinations, so we recommend signing up for our email list to stay tuned for the latest shipping updates.

How much is shipping?
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Shipping, duties and taxes for your international order are calculated automatically at checkout. Shipping costs will vary depending on address, order value and which shipping speed you choose.

Why do I pay duties and taxes?
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Duties, taxes and fees are collected by each country’s customs authority. Things such as the order value, country of origin and trade agreements determine these charges, and we calculate these fees automatically at checkout so there are no unwanted surprises when you get your goods.

What are your shipping methods and how long do they take?
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We ship out international packages within 3 business days. Due to COVID19 international delivery times may be affected. You'll have tracking information the whole way so you'll always know what's up. You can opt for Standard or Expedited shipping at checkout. Generally speaking, Express shipments should arrive within 1-5 business days, while Standard shipments usually take between 5 to 14 business days in transit. You’ll be notified which carrier will be delivering your package when you receive your tracking information.

Do you accept returns on orders outside the US?
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We accept returns to exchange, store credit or refund. All returns must be initiated through our online Returns Center, and international customers must pay for their own return shipping. Feel free to reach out to our team at hello@knickey.com in case of questions regarding your return.

Can I take part in the Recycling Program?
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Unfortunately not yet! Our Recycling Program is only offered to US customers at this time.

Sustainability

Where are Knickeys made?
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Knickeys are manufactured in a Fair Trade Certified facility in Tirupur, Tamil Nadu, India.

Where does your cotton come from?
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Our certified organic cotton is gathered with care by locals in the fields of Ahmedabad, Gujarat, India--the organic cotton capital of the world.

Why certified organic cotton?
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There's a lot to say about going organic. From seed to shelf, organic cotton is better for the environment, the people who produce it, and the people who wear it. It's grown without the use of genetically modified seeds, toxic pesticides, or harmful fertilizers, which is a plus for biodiversity. Processing organic cotton also saves water and recycles waste. To be certified organic, our cotton must meet fair labor standards at every step in the supply chain and utilize renewable energy sources to reduce overall climate impact. Finally, at the end of its life cycle, organic cotton safely biodegrades.

What does it mean to be GOTS certified?
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The Global Organic Textile Standard (GOTS) is recognized as the world's leading processing standard for textiles made from organic fibers. It defines high-level environmental and social criteria along the entire organic textiles supply chain. And it's not a certificate you can simply download and print out. Third-party organizations must certify that organic cotton farms only use approved methods. Knickey adheres to the highest standards out there for earth-friendly production, process safety, and customer health.

What are Knickey's social and labor standards?
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Our factories are Fair Trade certified to ensure everyone involved in the production of Knickey undies is treated with the respect and care they deserve. That means living wages, safe working conditions, the right to unionize, and absolutely no toxic substances that could be harmful to people’s health.

What is your packaging made out of?
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Our packaging is 100% plastic free, and we use recycled content, low impact inks, and biodegradable adhesives. Where possible, our packaging is made with a high percentage of post-consumer recycled waste. Our boxes are made from Sustainable Forestry Initiative® (SFI) certified suppliers who prioritize the preservation of natural ecosystems and prevent deforestation.

Is Knickey carbon neutral?
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Yup! Because we’re committed to climate action, we offset shipping on every order. We also offset all the emissions from transporting our undies from India to our warehouse in NYC, and work with suppliers who offset the emissions from our manufacturing operations.

How does Knickey ship carbon neutral?
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Knickey purchases carbon offsets to “neutralize” the unavoidable emissions that happen when your order is sent from our warehouse to your doorstep. Carbon offsets are payments made to projects that explicitly sequester or reduce the equivalent amount of CO2 emissions. We partner with Cloverly to calculate the estimated carbon emissions from your order, based on the weight of your package and the distance your order travels from our warehouse. Then we contribute to vetted offsetting projects to ensure that an equivalent amount of CO2 is removed from the atmosphere. Some of these projects include building wind turbines in Turkey, or capturing emissions from dairy farms in New York. And don’t worry, we take on the cost of offsetting.

Who can I contact to learn more about your sustainability practices?
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Feel free to give us a holler to chat about our sustainability standards, commitment to organic cotton, or fair trade practices! Our Sustainability Manager is always happy to chat.

Contact

How do I talk to someone directly?
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Click the chat bubble down below to talk to our team Monday-Friday between 11am and 7pm EST, or write us an email and we'll respond within 1 business day.

Who do I contact about potential jobs at Knickey?
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We're always looking for unicorns to join the Knickey team! Drop us a line at hello@knickey.com to tell us your story.

Who can I contact about press inquiries?
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Look, Mom, we're famous! Reach out to us at hello@knickey.com.

Who can I contact about wholesale inquiries?
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Please reach out to hello@knickey.com and we'll get your sorted!

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