We make returns easy breezy. You’ll select which return option you prefer for any item in your order that you’re returning, and you can mix and match multiple return options.
If you’re interested in trying out a different style or size, you can submit an exchange! Once your return package has been handed off to the USPS and is marked in transit, your new exchange order will be created. All exchanges are even exchanges, meaning previous discounts are honored.
Rather than sending your items back to us before your exchange order is created, with an Instant Exchange, you can submit an exchange request and keep the items from your original order until you decide what fits best! This allows you to secure the inventory immediately and ensures that the items you want are in stock.
After you’ve selected the items from your original order that you would like to exchange, simply select ‘Instant Exchange’ on the ‘review your return’ page. From there, you will be prompted to enter your credit card information to place a temporary hold on your card, and your exchange order will be created immediately.
Once your original return items are in transit back to us, the hold will be removed from your credit card. Please note, if your return items are not sent back within 14 days, your card will be charged for the cost of the new exchange order. If you would not like to add your credit card information, you can submit a regular return request.
Shop Now Return
Our 'Shop Now' feature allows you to use your return credit right away to purchase new Knickey products. If you purchased undies but want to try out a Bralette instead, you can use Shop Now and pay the difference upfront rather than requesting a return and placing a new order on our website, or add additional items. Your new order will be processed as an exchange once your return items are in transit back to us.
Return to Store Credit
Once you’ve submitted your return request and your return package is handed off to the USPS, you’ll receive an email confirmation with the details of your store credit. Store credit does not expire and can be used toward any future purchase.
Return to Refund
We offer returns to refund within 30 days of purchase under our First Pair Guarantee. Once we receive your return, we will process your refund within 3 business days.
For refunded items, payment will be issued to the original payment method within 7-10 business days of processing your return. Please note, a $4 return shipping fee will be deducted from the refund total.